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Thailand is a market economy where most Thais have little or no awareness of any need for insurance. If they do, it will most likely be limited to car insurance, which makes up most of the market. This creates a number of issues, arising from an ill informed and immature industry.
Staff generally lack the skill sets required for their job, creating badly drawn up policies and inadequate service levels. This situation with bad policies and inadequate staff, inevitably results in a lottery when it comes to claims. Alongside incredibly low standards of claims management. All that is presuming that you were insured against what you thought you were insured against in the first place? Most Thai Policies miss out things we consider essential within standard insurance policies….
For more details about the history of the Thai insurance industry see our news section.
After discovering the issues with the Thai market for ourselves, we have worked for the last year with forward thinking global insurers, who are involved within Thai companies, and have managed to exert influence over the Thai companies to come up with great western style policies, in English, well trained staff, and straightforward claims processes, which you can put your faith in. We also work with specific ex-pat insurers in Hong Kong and London. We now feel that even within the Thai market, we can fulfil all your insurance needs.
We also have fully trained staff who can act as advisor and advocate for you. They have good relationships with the staff at the insurers, and deal with them on a daily basis.
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